Get up to 30% in cash back from PayPal this holiday season (09 Nov 08)

In this newsletter:

  • Weekly Wealth Tip
  • Internet Retailer – Guide to e-Commerce Technology just arrived!
  • Important online news – so you don’t have to do the work, we find you the most relevant information for your business
  • Building an Internet Octopus – by Cliff Ennico
  • eBay updates – including how to get up to 30% back on your eBay purchases, coupons, internet marketing, and more!
  • Seattle eBay Meeting


Carrie Ann in Helmet_Ride4Kids2008Just a reminder, you have less than 24 hours to grab access to over 25 hours of step-by-step 1% eBay Stores training AND an exclusive seat to the Profitable Newsletter training class AND support an incredible charity in honor of an amazing child – Carrie Ann.  Bid now!!!  Don’t miss this incredible opportunity to get your Store in profitable order before the HUGE holiday crowds arrive AND do something amazing for the Pediatric Brain Tumor Foundation.

As many of you know I lost my Dad to a brain tumor.  While he was still alive we started raising money together, for the non-profit charity – the Pediatric Brain Tumor Foundation (PBTF). My friend Ed and I continue that tradition in his honor through the Ride For Kids program.  Recently, one of our Rock Stars, Rhonda, just posted that her 4 year old niece has a brain tumor and their family is working with the non-profit charity, the Pediatric Brain Tumor Foundation.  Here is her story: Pediatric Brain Tumor Foundation-Ride For Kids-Carrie Ann 


1percentbox250To help in raising money for this incredible charity and adorable child (the pictures are of Carrie Ann at one of the Rides For Kids benefits), another one of our Rock Stars, Greta the Insatiable Geisha, has posted a charity auction for FULL access to the over 25 hours of eBay Stores Educational Content that is on the 1% membership site!!  Not only will you be helping raise money for a very worthy cause, but you will also be blessed by having the information that the exclusive 1% members have about turning their eBay Stores into profit centers!  Please BID NOW!


Thank you Greta, MsLeo, and Rhonda for working on this.

We received quite a few emails in response to our recent newsletter, Be Nice !@#$%.  One of our Canuck Rock Stars and 1% Club members sent this one in.  I think this is a great reminder of what we can do in our businesses – we have the ability to affect lives across the world with how we treat people:

Dear Janelle,

Darn! You guys get all the good stuff. We just had an election here in B.C., and no one gave out a free donut…and we have so many Tim Hortons too.

Your story made me think about when I used to work in retail. Of course Christmas was hectic, but still remains my favourite time of year. Being a decorator, I love seeing all the sparkly blingy stuff, and of course decorating trees! But we always tried to be pleasant and nice to customers in stores when I was doing cashier work, and it was still OK to wish them a Merry Christmas back then. People appreciated that, a smile, an encouraging word, and a sincere face to an otherwise cranky crowd.

On an off beat note, I had made a mistake with a customer in Belgium. I only had one of an item, but he needed two. I emailed him back ASAP and told him of my goof, and if he wanted to wait for my shipment, I would send him the item free of charge. He said he didn’t mind waiting…but then, he also told me that he will always be grateful for the Canadian soldiers for what they have done in WW2 for his country. Generations probably separate us, who knows, but a fellow who knows nothing about me other than what I’ve got on my feedback sent me such a profound statement.
I guess this is one of those times when ecommerce does so much more than bring us business. It builds bridges and crosses boundaries.

Thank you and hear you soon!
Patricia Harold
Hound and Handbag Gift Company

Of course as soon as her email came in I sent it off to Bryan and Nathan of FlightlineFabrications who have an amazing blog series called “The Living History Project” where they interview men and women who played a part in this nation’s history (US).  They were thrilled with the additional information she was able to provide for them in subsequent emails and now Patricia’s email has affected even more people in this world!  I love how this world works when we are all being ‘nice’.

Share the Success with friends – forward this newsletter onto them or let them know they can get their own copy at (includes the Free 5 page report, “99% of eBay Stores are set up wrong, Learn how to be that 1%”)

Remember, you can read previous Success newsletters in the OSI Rock Star newsletter archives at

For spur of the moment info, ideas, reminders or anything else I feel like Twittering about, follow us at


Tips From The Top Podcast Series with Marlene Gavens of the Savvy Seller

Weekly Wealth Tip

Jamie skinnerJust received Jamie’s eBay Store’s newsletter.  Jamie is one of our amazing Rock Stars, Stage Manager for the Motivational forum and owner of DreamBuilderCds (not to mention our resident pirate!).  Jamie’s newsletters are one of the things I look forward to each week…always so inspirational, and today’s was no exception.  If you would like to get on his great newsletter list, sign up at:

Thanks Jamie!

Don’t Quit

When things go wrong, as they sometimes will,
When the road you’re trudging seems all uphill,
When funds are low and the debts are high,
And you want to smile but you have to sigh,
When care is pressing you down a bit,
Rest if you must, but don’t you quit.

Life is queer with its twists and turns,
As every one of us sometimes learns,
And many a failure turns about,
When he might have won if he’d stuck it out.
Don’t give up, though the pace seems slow -
You may succeed with another blow.

Often the goal is nearer than
It seems to a faint and faltering man;
Often the struggler has given up
When he might have captured the victor’s cup,
And he learned too late, when the night slipped down,
How close he was to the golden crown.

Success is failure turned inside out -
The silver tint of the clouds of doubt,
And you never can tell how close you are -
It may be near when it seems afar;
So stick to the fight when you’re hardest hit -
It’s when things seem worst that you mustn’t quit.

Author Unknown


Choose Success today


Cover_largeInternet Retailer – Guide to e-Commerce Technology just arrived!

Remember when you couldn’t wait for the BIG Sears catalogue to arrive?  You know the one – with ALL the toys in it.  I immediately pulled out my pad of paper, post-it notes and pen and started my list to Santa.  Well, now I have a grown up version of this from Internet Retailer – Guide to E-Commerce Technology!  And mine just arrived yesterday.  Here is the info from their site about this incredible catalogue of yummy things:

…368-page research guide that contains detailed information on all 700 e-commerce solution providers in 22 product categories. Here you’ll find a detailed description of each vendor’s e-commerce solution or service, a corporate profile containing its product and marketing strategy, the price range of its solutions, its leading retailing clients, management and sales contacts, its web site and the location of its corporate offices. These are not paid listings but the result of six months of journalist research.

The Google search method is free. The Guide costs $59 (plus shipping). But in this case, you really do get what you pay for. When it comes to finding the right e-commerce solution to take your retail web site to the next level of performance and profit, you need to search intelligently. And the Guide to E-Commerce Technology has so much market intelligence you will find it’s worth every penny.

And for you cynical people reading this – first, watch out, or you will be getting coal in your stocking, and two, this isn’t an affiliate link.  In no way do I get paid to pitch any of Internet Retailer’s stuff.  I just think they are amazing and truly have helped my business grow. 

Spring Clearance at VistaPrint! Save up to 90%!



Important online news – so you don’t have to do the work, we find you the most relevant information for your business


From Internet Retailer – 81% of shoppers are more likely to buy online with easy returns, study says

The difficulty and expense of returning items is the second-biggest obstacle to shopping online, and 81% of online consumers say they are more likely to buy from e-retailers with flexible return policies, according to a study conducted for UPS by Forrester Consulting, a unit of Forrester Research Inc.

“An inflexible or stringent returns policy can be an obstacle to growth, particularly as those consumers most likely to return items also tend to be the most active online buyers,” Forrester says in the study, “Crafting a Returns Policy that Creates a Competitive Advantage Online.”

The study adds that 81% of online consumers also say they are more loyal to online retailers that have “generous” return policies, and that 73% say they are less likely to buy from an online retailer with a restrictive return policy. Forrester defines flexible and generous return policies as those with features such as free return shipping and the ability to return a product at any time for any reason. The study is based on a survey earlier this year of 755 online consumers.

When asked to name the biggest obstacles to online shopping, 79.8% of survey respondents cited cost of shipping, followed by 55.2% who cited re-stocking fees and difficulty in processing returns, and 55.1% who cited the inability to examine products in person before purchase.

From Retailer Daily – Pessimistic Consumers Seek Sales and Value for Holidays

With the economy weighing heavily on their minds, many Americans plan to spend less and shop differently and more carefully during this year’s holiday season, according to Deloitte’s 23rd Annual Holiday Survey of retail spending and trends, reports Retailer Daily.

Among the findings of the study:

  • A record number of consumers say they are pessimistic about the economy:
    • More than half (53%) say they expect the economy to weaken next year – the highest in more than 10 years of responses to this question – compared with 43% last year.
    • Almost one in five consumers (19%) said they feel that their jobs are not very secure or not secure at all. This percentage is also a record high for the 1997 – 2008 period.
  • Almost six in 10 consumers (59%) expect to reduce their spending this holiday season.
  • Higher food prices (73%) and higher energy prices (69%) were the top two reasons for spending less, outpacing the economy (61%) and job uncertainty (18%).
  • Some consumers have another good reason to cut back on spending: 11% said they are still paying off holiday debt from last year.
  • On a more positive note for retailers, consumers who received a federal government stimulus check this summer said, on average, 20% of their check was still not spent – meaning those funds are available for holiday purchases, if needed.

From Internet Retailer – Lower, but still strong, growth for holiday web sales, Forrester predicts

Online retail sales this holiday season will grow 12% to $44 billion, predicts Forrester Research Inc. While Forrester’s projected growth in online holiday sales is the slowest in the history of Internet retailing, it is still more than six times the rate of projected growth for total retail sales, which the National Retail Federation, a trade association, is pegging at 1.9%.

“While e-commerce has traditionally been resistant to negative offline trends, growing concerns about the stability of the economy are finally affecting consumers` online shopping decisions,” says Forrester Research principal analyst Sucharita Mulpuru. “This is going to be a very competitive online shopping season, so retailers should take immediate steps to bolster…

To read the rest of the article, head over to Internet Retailer at:

From Internet Retailer – E-retailers should listen to their mothers

Mothers are guiding forces in the lives of their children. They also are guiding forces online in the lives of products and brands, concludes a new study.

96% of mothers value recommendations they find on blogs written by fellow moms, and 94% rely on other mothers to make purchasing decisions, according to the study by Mom Central Consulting, a firm that specializes in measuring the influence of mothers on the Internet.

To read the rest of the article, head over to Internet Retailer at:

From Internet Retailer – eBay and Webkinz once again top most-searched terms


The term “ebay” was searched for more than 16 million times in September, leaving “target” at 2.9 million and “amazon” at 2.7 million in the dust.


To read the rest of the article, head over to Internet Retailer at:


From Ipsos Media CT – Online Video Streaming Reels in Women, Older Adults

The popularity of online video services has grown significantly with women and adults over age 35 in the past six months, and is helping close the age and gender gap in the online video audience in the US, according to recent research from Ipsos MediaCT.

Since late 2007, the percentage of female internet users ages 12+ who have streamed a video online in the past 30 days has grown from 45% to 54% – an all-time high for this demographic that is nearly equal to the percentage of men (58%) who have recently streamed video content. The percentage of adults age 35-54 who have recently streamed video online has also risen from 49% to 60% since December 2007.

choose success today


Building an Internet Octopus – by Cliff Ennico

The legal & tax genius of eBay and beyond has written another interesting article on how building your online business:

Building an Internet Octopus – by Cliff Ennico – web hosting $6.95


eBay Updates

A Message from Greg Fant: Marketing Update

Information on Microsoft Live search cashback, coupons, special deal offers, internet marketing and radio.

holiday stores banner

Seattle eBay Meeting

Just received this from one of our great local Rock Stars, Carol:

Time for our monthly meeting again.

The next Seattle EBay Success Group meeting will be held 

Wednesday morning, 11/12, 

at Lake Forest Park meeting room (near the food court by Third Place Books) 

from 9:30 – 11:30 am.
Diann Edwards from d’clutter sales will be talking about using eBay reports to improve your listings and help your sales. You might want to bring your recent reports with you (my eBay>manage my store>traffic reports and/or sales reports).

I’ll be talking about a consignment selling opportunity I recently learned about.

Hope to see you there.

Carol Hearn



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