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  • 14 Responses to “Detailed Seller Rating Training (DSR’s)”


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      ghostlegmedia
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      GhostLegMedia Says:

      Janelle cuts through the emotional reactions to recent eBay changes and gets right to the heart of the question – how do I make this work for my business? “Delight the buyer” is her new mantra – and it is also the fastest way to create a repeat customer (no coincidence). The business practices Janelle outlines in this tutorial will not only mitigate the bite of new fee increases – they’ll increase your bottom line regardless of anything eBay does in the future. Great information!

      Dany
      http://www.ghostleg.com


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      groovygrandma
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      Grandpa's Trading Company Says:

      Janelle has outdone herself this time! What powerful information is contained in this one podcast. If you have missed it, stop what you are doing and do an instant replay! It is THAT important! As always, Janelle has done her homework and come through for us so we can be successful no matter what curve balls are thrown! LOVED the stars she and Jennifer at Sitting Boo have created as a “gift” to help us polish our DSR stars for our ratings! How unique is the notion to talk to your buyers to see what they really want! So very cool! Can’t wait to begin taking action with the new and unique techniques and examples Janelle has presented so we can stay on top of the success ladder! Get your pen and pencil, turn up the volume and listen up! Good, concise information!

      Thanks again!

      Jim & Barbara Nelson

      Grandpa’s Trading Company


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      Says:

      Thank you again Janelle, for breaking down a complex subject and getting us ‘back on track’ to Success!
      I have been thinking a lot the last few days about how to go about making the changes needed to increase these ratings. Ideas were just swirling around my head like sugarplums on Christmas Eve!
      You broke it down into a manageable level with the checklist and a very definitive starting place. I really appreciate all the time and effort spent on helping us all through these changes.
      I am giving you ‘5 Gold Stars’ on this Podcast!!

      Mary Evans

      Drei Katzen Media


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      Says:

      HOMEWORK! You didn’t warn us there’d be homework! But I appreciate the free gift, and will make this a priority over the next week to go over my eBay Store from head to toe to implement as many things as I practically can. I’ve already started by adding the “I Give 5-Star Gold Service” logo to my store homepage, renamed my Store Policy Page, and added the logo to every listing in my store by incorporating it into the .jpg I have at the top of every listing.

      I’m sure this will keep me busy (like THAT is a problem!) – but will pay off with even better DSR’s in the future. Thanks Janelle for the checklist as well – I work must better when I have guidelines to follow. I’ll be listening to this one several times while I work my way through the list of projects to be tackled!!

      Stephanie
      http://stores.ebay.com/katiyanas-collectibles?refid=store


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      Says:

      Thanks Janelle! Super information on tips to aid your DSR’s! I’m working my way through my promotional material and emails to add a little extra emphasis on the 5 Star customer service. Thanks for the great 5 Star graphics! Special thanks to Cindy for the postcard download at Vista Print as well!
      Thanks,
      Alice
      http://www.aliceinstitches.com


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      Says:

      Thanks, Janelle, for all the valuable information, the Gold Star images, and the check list.

      I love the ideas on educating the buyers – not only about DSR, but about the recent changes taking place on eBay. I definitely have some work to do. Now if I can just get to the PowerSeller level…

      Blessings always,
      Dorothy


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      Says:

      Once again, our faithful leader, has risen to the cream of the crop! Janelle’s positive attitude and right on advice will get us through – and oh, the “gifts” are so neat – having been using them already. Thanks to Jennifer of Sitting Boo for her help with those! This is most definitely the webcast you cannot afford to miss – some of it is basic Marketing 101 – perception is reality – what the buyer perceives is what she believes! Most of the rest is pure genius – and you know what billionaries do – they surround themselves with geniuses – you sure don’t have to know it all but you sure better know some folks who do – well, we know Janelle (and all her OSI Rock Star buddies) so we have most assuredly surrounded ourselves with the best!!
      Mimi
      http://www.mimis-discount-boutique.com


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      Says:

      Hey Janelle, another GREAT podcast!! I never really realized how IMPORTANT DSR’s are!!
      Thanks too for the FREE gift from Sitting Boo!! Can’t wait to incorporate it i my business as well as strive for that 5 STAR GOLD CUSTOMER SERVICE!!

      Thank you,
      Patti
      Jazzy-Brandz


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      janieruth
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      janieruth Says:

      Thanks so much for clearing up a lot of the questions I had about the DSR’s. Because I also buy on eBay, I already have begun to think like a buyer, but now I realize that thinking like a buyer is even more important. This podcast is a valuable tool in improving my customer service. I will certainly be printing up Gold Stars and pasting them on the outside of all of my packages! I really appreciate the checklist and thanks so much for the Gold Star Graphics. Everyone who sells on eBay needs to listen to this training, let’s all get to PowerSeller and get those fee discounts!


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      belladonna
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      worldwide-traders-online Says:

      Janelle – the true voice of reason! Your hours of preparation in deciphering all the recent changes and the importance of raising overall DSR ratings to qualify for the Powerseller rebates helped calm my hysteria of losing more money to eBay with the fee increases. I need to raise only one DSR (shipping and handling) from 4.7 to 4.8 to qualify for the 15% Powerseller rebate….and I’m working hard to make it happen with your support and wisdom!!

      Thanks for partnering with Jennifer of Sitting Boo to create the 5 Gold Star graphics to draw attention to Rock Stars “think like a buyer – it is all about customer service” campaign. I’m using them everywhere, and think it increases trust with new buyers, and repeat buyers are mentioning it in their feedback comments.

      Diane

      Worldwide-Traders-Online


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      pursehappygal
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      houndandhandbag Says:

      This was an eye-opening class for me.It seemed very normal to have my shipping on scheduled days, but as a buyer I would PERCEIVE the length of time would be too long after my order.Ah ha!It is amazing how information filters down, and how people look at things really differently.
      How strange is that. Always remember…Gotta “Delight the Buyers” and yes, there is always room for improvement.
      Thank you for such an awesome class.


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      Says:

      Wow Janelle,
      This is just a huge amount of info in here. I am glad I got to stop by. I would love to know if the 5 Star Gold ratings are still available along with the check list. I tried to go to the site mentioned, but it says not found. Was it only a certain amount of time? I will tell you that I had already started with the e-mail telling the customers that I sent out their package and on what date along with the tracking number and they have been giving glowing feedback on the customer service and communication as well. It REALLY DOES WORK!!

      Thanks for all the info…I am listening and watching as much as my two little boys will allow (and then a little more…he he).

      Many thanks,
      Lisa (auntielala12000 of Auntie’s La La Land)


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      cindy
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      CloverCity Says:

      Hi Lisa, the links work. Make sure you have the http://www.
      before the links. Also, the PDF file needs to be saved to your computer. Right click on the file to save to your computer.
      Hope that helps.
      Cindy


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      katskloset
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      Kat Says:

      Fantastic Class! This should be highly recommended to new RockStars that sell on eBay. The checklist would be a GREAT end-of-year and/or New Year’s list to do every year!

      Kat
      http://katskloset.com